Shipping policy
Shipping Policy
Processing Times
Orders are typically dispatched within 1–3 working days.
Custom or personalised items may require additional preparation time depending on the engraving or finishing process involved. If there is any significant delay, customers will be contacted directly.
United Kingdom
Shipping is free on orders over £50.
Orders are shipped using tracked services such as Royal Mail Tracked 24 and Evri Express. Customers may select their preferred service at checkout where available.
European Union (DDP)
We currently ship to Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden.
Duties and taxes are calculated and collected at checkout where applicable.
No additional duties, taxes or import charges should normally be due on delivery.
Orders are shipped using FedEx Tracked Shipping.
Estimated delivery time: 4–6 working days.
United States
Orders to the United States are shipped using Royal Mail tracked services.
Duties and taxes are calculated and collected at checkout where applicable.
No additional duties, taxes or import charges should normally be due on delivery.
Canada and Asia Pacific (Non DDP)
We currently ship to Canada, Australia, New Zealand, Japan, South Korea, Taiwan, Hong Kong, Singapore, Malaysia, Thailand and Indonesia.
Orders are shipped using Royal Mail tracked international services.
Duties, taxes, VAT, GST and any other import charges are not collected at checkout for these destinations.
Any customs duties, taxes, handling fees or import charges imposed by the destination country are the responsibility of the recipient.
Tracking
Tracking details will be provided once an order has been dispatched.
Delivery Estimates
Delivery times shown at checkout are estimates and are not guaranteed. Once an order has been handed to the courier, delays caused by the shipping provider are outside our direct control.
Incorrect Addresses
Please ensure shipping details are entered correctly at checkout.
Kōsen Studio Ltd cannot be responsible for delays, additional charges or losses resulting from incorrect delivery information supplied by the customer.
Rejected or Unclaimed Deliveries
If an order is refused, rejected or not collected by the customer and is subsequently returned to us, a refund will be issued for the item(s) once received back in a resalable condition.
Any return shipping costs, handling fees, customs charges, duties, taxes or other costs incurred as a result of the rejection or non-collection will be deducted from the refund.
Original shipping charges are non-refundable.
If a parcel is abandoned, destroyed, or otherwise cannot be returned to us by the carrier, no refund can be issued.